Supplier FAQs

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Message from Global Procurement

Teva’s Global Procurement organization operates with the mission to ensure uninterrupted supply of goods and services through reliable, efficient and cost-effective processes. Global Procurement also maintains a vision to leverage its talent to provide sustainable competitive advantage for Teva through procurement excellence, stakeholder partnerships and innovative solutions.

Teva Global Procurement manages $11B in spend globally across all categories: Direct Materials, Manufacturing Goods & Services, Indirect and Third Party Operations.

We have been on a journey since 2013 to shift from a transactional and operational approach to one that is led by global category strategy management. Category Management is a disciplined process that relies on cross-functional teamwork to generate global procurement outcomes that meet critical business needs. Category Managers who have expertise in groups of products or services work across organizational boundaries to better align with Teva businesses across global sites while focusing knowledge and resources to deliver on our company’s mission. While our Category Management approach is global in nature, our local and regional teams play a key role in partnering with suppliers and stakeholders within their geographies. Further, we have built ‘Center of Excellence’ teams to ensure our procurement processes and tools allow us to operate in efficient and effective ways. Global Procurement relies on relationships with suppliers and the business to execute the purchasing process efficiently and effectively, following a standard Procure-to-Pay or P2P process.

Please refer to the Supplier FAQs provided below for general information describing how to work with Teva. If you have additional questions, please contact

What is the Teva Supplier Code of Conduct?


Teva has high standards for conducting business ethically and in accordance with all governmental and industry standards, laws and regulations, as well as Teva’s internal policies. Teva expects the same commitment from its suppliers. The Teva Supplier Code of Conduct documents the principles and expectations for establishing and maintaining a business relationship with Teva.

All Teva suppliers are expected to understand and comply with the Teva Supplier Code of Conduct. Teva considers these Supplier Code of Conduct principles when selecting a supplier and Teva reserves the right to monitor a supplier’s ongoing compliance with these principles. Teva’s suppliers must also apply the same or substantially similar principles toward third parties with whom they work in providing goods and services to Teva. If Teva becomes aware of any actions or conditions not in compliance with this Supplier Code of Conduct, Teva reserves the right to seek corrective action and/or terminate any engagement with such non-compliant supplier. 

 The following subcategories of expenditures are excluded from the Teva Supplier Code of Conduct, but may be subject to different Teva principles and policies: Health Care Professionals (HCPs), Speakers, Sponsorship Events, Continuing Medical Education (CME) Sponsor Agreements and Scientific Organizations.

Suppliers are strongly encouraged to contact a Teva representative with any questions, including inquiries relating to the appropriateness of any activity.
Click here to view the Teva Supplier Code of Conduct in your language.

What is the Teva Supplier Diversity program?


Teva values inclusion & diversity and embraces it in all aspects of its business - from Teva’s workforce, to external partners, to engagement in the community.

Teva’s external partners include an important stakeholder group: Teva suppliers. Teva is committed to growing and developing successful business relationships with a diverse supplier base that can support Teva’s business objectives.

Teva’s formalized Supplier Diversity Program is in the initial implementation phase. Teva understands that a well-developed supplier diversity initiative can be a catalyst for stronger innovation and growth. Recognizing this, Teva is taking a strategic approach to proactively integrate diverse suppliers into its business, focused initially in the U.S.

Teva’s program provides opportunities for the following qualified diverse businesses:

  • Minority-Owned
  • Lesbian, Gay, Bisexual, Transgender Owned 1
  • Woman-Owned 1
  • Small Disadvantaged 2
  • Veteran and Service Disabled Veteran-Owned 2
  • Small Businesses 2
  • Disabled Owned 2
  • HUBZone 2

[1] Teva accepts businesses certified by third party agencies including the SBA, NMSDC,WBENC, NGLCC, and USBLN.
[2] Teva will accept certified & self-identified businesses.

For additional information about Teva’s program or eligibility requirements, please contact

What are the Purchase Order Guidelines?


The following applies to all goods and services procured by Teva:

  • Except as specifically set forth in an agreement with Teva, Purchase Orders (PO) and Teva purchasing cards (P-Cards) are the only approved methods Teva uses to enter into a commitment with the Supplier to procure goods and services.
  • Goods may not be shipped and services may not begin until a Purchase Order is issued to the Supplier.
  • Changes in scope are communicated to the Supplier through a change Purchase Order; Teva only pays for goods and services as specified on the PO. Teva does not pay for goods shipped in excess of the specified quantity or for services that are not specified on the Purchase Order. Invoices submitted prior to goods being received/services being rendered will not be accepted.
  • When required by Teva, an acknowledgement of the PO must be submitted to Teva before work may begin.
  • If the Supplier cannot meet the requirements as specified in the Purchase Order, upfront notification to Teva is required to the contact specified on the Purchase Order.
  • Teva uses an electronic network to distribute Teva POs electronically to registered suppliers. This paperless system benefits both Teva and Suppliers by being cost effective through reduction of labor, mail, and paper costs in addition to being faster than paper processing. Where Teva elects to transmit POs electronically, suppliers will be invited to register with the electronic system provider.
  • Suppliers are strongly encouraged to collaborate with Teva to set up catalogs for goods and services.
  • A Purchase Order can only be issued to Suppliers that have been selected as per Teva’s Procurement Policy and if they are set up correctly in Teva’s systems. It is the Supplier’s responsibility to inform Teva of any relevant changes to their Supplier Master Data (such as bank account details or supplier address)

What are Teva Standard Payment Terms?


Teva's standard payment terms are at least seventy-five (75) days Net in the US and sixty (60) days Net outside the US (in Israel EOM +60) counted from the day of receipt of the valid invoice and required documentation by Accounts Payable. Payments are made in two predetermined monthly payment run dates (so actual payment is made on the specific payment run date immediately following the number of days in the payment term period).

What options are there to receive payments before they are due?


Teva has partnered with two financial institutions to provide suppliers the option of receiving full payment on invoices before they are due, at a very small discount. This supplier financing program is available for our US and Canada suppliers through Citibank. For Europe suppliers we have engaged with BNP. Currently the BNP program is available in Germany, Croatia, Netherlands, Hungary, Ireland, France and the UK. These programs are not currently available for legacy Actavis suppliers.

For more information on the program contact Citibank: and BNP:

What are the Global Guidelines for sending invoices?

  • The invoice must state a valid PO number, Correct Legal Entity as per PO and your contact in Teva
  • The tax authorization documents must be valid
  • Only invoices should be sent to Teva and not export, proforma, commercial, shipping, down payment or customer invoices
  • Invoices should only sent according to local regulations
  • For additional Specific Guidelines per region click here

Does Teva have Supplier Travel Guidelines?


All US based suppliers must read, understand and follow the Teva 3rd Party Travel & Expense Reimbursement Guidelines

Key tenets are:
  • Non-employee travelers are required to use Teva’s Designated Travel Agency, except if otherwise required under contractual obligation or their own relevant company policies.
  • Reimbursement of travel-related expenses will be based on an itemized invoice and supporting documentation for claimed expenses.
  • Prior to booking any travel arrangements, 3rd Party Travelers are required to get pre-trip approval via email from the internal Teva sponsor.
  • The Teva designated class of service for air travel is coach class.
  • When booking hotels, ask your Teva contact for preferred Teva hotels, then ask for Teva rate when booking hotel.
  • The US Primary and Secondary Car Rental Suppliers are Hertz and Avis respectively. Avis should only be used for car rentals should Hertz not be available.
  • The Hertz and Avis rates include insurance coverage for contractors in the 48 contiguous United States/DC/Puerto Rico (insurance NOT included in Canada). Refer to guidelines to determine specifics of insurance for car rentals (for US).

All non-US based suppliers should follow the above guidelines with the exception of use of the Teva Designated Travel Agency. All travel may be booked through the supplier’s own Travel Agency.

Any questions regarding the above should be directed to

What is the Purchasing Card (P-Card) Program?


As an alternative to the use of Purchase Orders for certain types of low-dollar, high-frequency purchases, dedicated Teva staff members have been issued Teva purchasing credit cards (P-Cards). The P-Card is limited to certain categories of purchases and to a limited number of approved suppliers. 

The benefits of this program are lower transactional costs and faster payment to our suppliers.

Who can I contact for inquiries?