Meet the sales representatives at Teva’s active pharmaceutical ingredients (API) unit for generic medicines. Backed by a team of scientists, this sales team helps hundreds of pharmaceutical companies develop new medicines, working around the clock to provide them with the essential ingredients needed to make the products a reality. When it comes to the pandemic, they say “we haven’t stopped!”
We sell the most important ingredients that go into medicines to make them work effectively. Medicines are made up of many ‘active’ and ‘inactive’ ingredients and our portfolio contains over 400 active pharmaceutical ingredient products.
We serve a wide breadth of customers. In addition to supplying ingredients for Teva’s medicines, we also sell our products to many of the leading global pharmaceutical companies and serve over one thousand third party companies in over one hundreds countries. The customers range from large corporations through to start-ups. Each project is different, but the goal is the same: to get new medicines developed and out to patients.
We're selling science. Sales is a commercial role but it does require technical knowledge too, linking between the customer and our specialist scientists. There are many different groups of experts in our company, so it’s important to find the right people with the right skills to ensure we deliver high quality products when and where they are needed.
There is often a personal story behind why a company creates a medicine. This is especially true for our emerging-growth customers, who are often start-ups. Some of them have told us that they were motivated to make medicines available for an under-serviced community or because of something that has impacted their family’s lives. It is extremely humbling to work with them along the way and share in their passion for progress.
Our passion is patient health. We provide ingredients for medicines that can make a difference in people’s lives. If an issue comes up, whether its market shortages or supply delays, for example, we work to resolve the issue as quickly as possible for the benefit of patients. Outside of our organization, we also have a constant eye on gaps in the market. If we can’t provide something, we’ll find out who else might be able to help.
Building trust is a key part of relationships. We are all working to highly pressurized timelines, so communication is key. Being helpful to customers through the tough times is the right thing to do and it helps strengthen our relationship too. People don’t forget how you treat them during tough times.
Like everyone else, we’ve had to adapt to the new realities that COVID-19 has brought. Teva has retained its employees during this time – many now working from home. Patients who relied on their medications before the pandemic rely on them just as much today. It’s incredibly rewarding to be part of a team that has worked to keep the production of essential medicines moving. It’s time like this that really brings home the value of what we do.
We haven’t stopped! We might not be able to see customers in person at the moment due to the pandemic, but we speak regularly on video conferences or on the phone. Travelling will return in time when it’s safe to do so.
You don’t have to be a scientist to work in pharma. This industry has a broad range of opportunities to offer. No day is the same and every job helps patients.